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      BT Group

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      Customer Support Technician Interview

      28 June 2016
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at BT Group

      Interview

      Headhunter company did first screening, then got directly to the op lead who did an interview in English with 2 people present. Starting with personal questions, interview moved to specifics about the job and what requirements would come with what allowances. Once this happened, was notified of the result in around a week with an offer sent in email.

      Interview questions [1]

      Question 1

      How much do you know about the background of the company? How much do you know about this position you applied for? How would you go ahead to fix a technical issue with the customer? Tell us about this and this in your CV
      Answer question