I applied online. The process took 2 weeks. I interviewed at BT Group in Mar 2015
Interview
The interview process was quite lengthy in 3 parts, 1) online application, psychometric and personality test, 2) phone interview, and 3) assessment centre, group interview, and test exercises to see how you interact with others in team building tasks, it was quite vigorous and thorough for what the job was. which to be honest is underpaid and it was quite misleading with regards to the contractual hours and benefits offered, this job is overly hyped throughout the whole process, and you only realise once taken the job that it isn't as fulfilling and amazing as it is painted to be.
Interview questions [1]
Question 1
1) Why BT?, what will you bring to the role?
2)Tell me about yourself
3) Describe a time you provided excellent customer experience
Hard because I was caught off guard by the question. Not what I was expecting to be asked . But it was a good process. I found it hard initially because the question caught me off guard. It wasn’t what I expected, but ultimately, it turned out to be a valuable and enlightening process.
easy, straight to the point and clear and concise
the questions are were not difficult and it was basic questions from my cv. the phone interview was very easy. the face to face interview was the same
Phone call by a very nice chap. After passing the phone interview was invited to the office for a face to face interview where the office seemed slightly run down/
Overall was okay but i was baffled when i was told i wouldn't be allowed to speak welsh with Welsh speaking customers 'As the staff wouldn't know what id be saying.
They literally only care about the STAR method.
Interview questions [1]
Question 1
Name a time where you gave exceptional customer service