I applied online. The process took 2 days. I interviewed at BT Group (Cardiff, Wales) in June 2017
Interview
Telephone interview that lasted approximately 20 minutes the day after my online application (that included online testing). Scenario questions eg what would you do if... And competency questions eg give an example of... Using STAR - SITUATION, TASK, ACTION, RESULTS to score. Information provided about shift patterns and training expectations. Approximately 5 minutes on hold to be congratulated on passing this stage and was then invited to an assessment day and advised of when training would start should I successfully pass that stage.
Pleasant interview, opportunity to ask questions provided.
Interview questions [1]
Question 1
Give an example of when you have experienced excellent. Customer service.
Foi bem tranquilo, por se tratar de uma vaga trainee eles fizeram uma entrevista em grupo. A minha aplicação foi feita através de uma agência de estudantes, porém o RH da empresa me ligou perguntando se eu gostaria de participar da entrevista. Foi uma entrevista tranquila, como uma conversa, foram feitas perguntas sobre administração do tempo, organização, resiliência
Interview questions [1]
Question 1
Como é o seu gerenciamento de tempo e como você elenca as prioridades?
I applied through a staffing agency. I interviewed at BT Group in July 2025
Interview
Listen to calls with an experienced advisor on the call floor, listen to the types of calls that come in and watch the information that pops up on the screen.
I applied through a staffing agency. The process took 1 week. I interviewed at BT Group (Calcutta) in Mar 2025
Interview
BT has a three round virtual interview which consists of HR round, Assessment and Ops round It is generally based on communication skills. They will not judge you on process as you have to go through the training program anyway.