I applied online. The process took 4 weeks. I interviewed at BT Group (Llanelli, Wales) in Jan 2018
Interview
The first online assessment was quite easy as it only asked for a few details. The second part was 3 modules with different aspects of customer service. The best/worst etc.
The phone interview was 3 days later. The lady was very nice on the phone and asked question on previous employment and my availability. Just a few questions as well on how you cope under pressure and how you would make a difficult decision.
The assessment day was 3 hours that included role play, 1 on 1 interviews and also a group discussion. We also had 30 minutes listening to live calls.
Interview questions [1]
Question 1
Tell us about a time when you had to change the way you work in short notice?
I applied online. I interviewed at BT Group (Birmingham, England)
Interview
Pretty easy actually
Applied first. Got told to book a slot for a phone interview. Found out same day if I got through to the next stage which was face to face. Face to face interview was very useful. Two days later found out if I got the job or not.
I applied online. The process took 1 week. I interviewed at BT Group (Newcastle upon Tyne, England) in June 2021
Interview
Completed an online application and received a decision to move forward within the same day. I was given the chance to book my own slot for a telephone interview which lasted around 30 minutes. At the end of the interview I was moved to stage two of the recruitment process.
Interview questions [1]
Question 1
Tell me about yourself, your goals and aspirations and your hobbies.
How would you handle difficult situations with customers?