I applied online. The process took 4 weeks. I interviewed at BTS (New York, NY) in Feb 2018
Interview
One phone interview, then two Zoom interviews. Most of the team was in another state. All in all it was a fairly typical interview process. The only complaint I have is that after the third interview, I didn't hear from them for three weeks. Completely ghosted. Finally they responded to an email I sent them.
Interview questions [1]
Question 1
What was a time you dealt with a hostile customer, and how did you handle it.