I applied online. I interviewed at Backroads (Milan) in May 2026
Interview
The process is long, tedious, and ends with a multi-hour group interview on Zoom to solve work scenarios.
I made it to the final step, but was rejected after wasting a lot of time over a 2 months period.
Their email communication was not very transparent, late, and the final feedback made no sense, they claimed I lacked experience and leadership, completely ignoring my years of work as a professional hiking and biking guide and logistics specialist for another tour operator.
The whole system favors people who tries to show off during a video call instead of looking at real field experience
The interview process is somewhat lengthy. Once you apply for the position, there is a first video-recorded interview, an online interview with the human resources staff, and if you move to the final phase, you must attend the in-person hiring event. This process usually takes a few months.
Interview questions [1]
Question 1
If a client has fallen behind on a trip and does not want to continue the bike tour, I would follow these steps to handle the situation.
I applied online. The process took 4 months. I interviewed at Backroads (Salt Lake City, UT) in Jan 2024
Interview
Step 1- Video recorded interview with 5 questions and you record the answer.
Step 2- virtual interview with a live person- lots of hypothetical/role playing questions
Step 3- in-person group interview day in Salt Lake City (you are responsible for all travel expenses)
Interview questions [1]
Question 1
What do you think will be your biggest job challenge if selected?