I applied online. I interviewed at Banfield Pet Hospital (Cedar Park, TX) in Sept 2016
Interview
I applied online and received a phone call from the manager a few days later. She asked me some basic questions about availability, etc. She asked me to come in the next day for an interview. At the interview, she had had a list past experience/situational type questions. She said she was a little out of sorts due to all of the hours she had been working...I felt the interview was a bit odd, because she kept apologizing. She invited me back to observe the next day. During the observation, I sat at the front desk with the CSC for about 45 minutes- she showed me the system and talked about a typical day. It all looked pretty basic (nothing difficult about the job or learning the system). Then I went to the back and watched while the vet techs did their job. The vet tech that showed me everything was super nice and explained everything she was doing. When I was done, the manager asked me if I was still interested in the job and I replied yes. At this point she said they had a few more observations, but she would get back with me soon. THAT IS THE LAST I HEARD FROM HER. I think it is very UNPROFESSIONAL to leave candidates hanging without a phone call or email or any type of a response at all. It's been over two weeks, I guess I am just supposed to assume that I didn't get the job.
We appreciate your candor and taking the time to post a review of your interview experience with Banfield. Candidate feedback helps us streamline our processes and provide coaching to hiring managers. Thank you again for your feedback.
-- Banfield Team
Other Client Service Coordinator (CSC) interview reviews for Banfield Pet Hospital
I applied online. The process took 1 week. I interviewed at Banfield Pet Hospital (San Diego, CA) in May 2025
Interview
Easy interview with friendly staff! It took place in the break room with the hospital manager and a shift lead. It felt more like a conversation than a typical interview. The questions weren’t hard to answer and felt very relevant to the position.
I applied through an employee referral. I interviewed at Banfield Pet Hospital
Interview
First interview was with the practice manager and then with one of the doctors, the interview were straight forward. They want some sort of experience either related to working with animals or front desk/receptionist work experience. If you have neither they are willing to work with you so long as you have a cheerful demeanor and a "positive can-do" (which will fizzle away slowly with time trust me). The pay is not great, they will low ball you so be firm with what you want but also if you ask for too much they will pass. They have zero problem letting their current team suffer short-staffed indefinitely until they find someone they want for the role.
Interview questions [1]
Question 1
- Working experience with animals?
- Customer service experience?
- Example of great customer service?
I applied in-person. The process took 2 days. I interviewed at Banfield Pet Hospital (Houston, TX) in Apr 2024
Interview
Interview was well and nice got hired on the spot absolutely love the job. The manager was nice and kind and very supportive of new students. Can't wait to be a permanent employee