The great thing about their new interviewing process is that you will truly get to know who you may be working with, and spending a huge portion of your life with! The team immediately let me know that they had changed their hiring process to be a much more lengthy process. There were four interviews total.
1. Sent in resume/cover letter via email after seeing the job posting on their website.
2. Phone interview lasted approximately 30 minutes, which included several customer service related questions.
3. In-person interview A. The interview lasted 1.5 hours, and included four full pages of various customer service related questions, personality questions, and teamwork questions with two members of the team.
4. In-person interview B. The interview lasted about 1.5 hours, and started with an assessment that included customer service communication scenarios. The assessment was followed by an interview with two members of the team, and included two pages of questions.
5. In-person interview C. The interview lasted 2.5 hours, and started with an assessment that included team related communication scenarios. The assessment was followed by an interview with two people from the team, two pages of questions, and then, a meeting with the co-founder of the company.
If you enjoy chatting with fun people, you'll love the interview process, and it will only want you to work with Banyan even more than you likely already do! The interview process is much more difficult than most, especially for customer service, but in my opinion, choosing candidates for customer service positions should not be taken lightly. This will test your stamina and passion!
