I applied through a staffing agency. The process took 2 weeks. I interviewed at BeValued (Bath, England) in Apr 2013
Interview
A lot of overqualified people applied and were all rejected . The interview comprised of several stages, starting with 60min group interview, immediately followed by IQ and personality tests. The second interview was next week, out of 14 initial candidates 2 made it to that stage and were both hired.
Interview questions [1]
Question 1
Describe a time when you had to deal with a very disgruntled customer and managed to make him/her happy.
Had a telephone interview then an in person interview. They seemed to like me and the interview process was professional and straight forward, but they seemed to have so many questions.