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Thank you for taking the time to detail your interview experience. Benchling apologies that you had an overall negative interview experience. We are sorry you felt strung along and not given good follow up, especially after you took so much time to prepare your presentation, and even had to take time off work.
In regards to your allegations that we are trying to 'squeeze' free work from you, that is simply not true. Here at Benchling, we create our product with integrity, and stealing is not a business practice we would ever engage in. We are sorry we gave off the wrong impression! Based on the interview feedback we've received from former design candidates like yourself, we have updated our interview process. We are no longer asking design candidates to tell us what is wrong with our site, or work on a case study. Again, we do not want candidates to feel they are doing free work, or being taken advantage of in any way.
We hope that you will accept our apology and understand that while the people here Benchling are really top-notch, we are still human, still fallible, and still make mistakes. It does seem that our former recruitment process missed the mark, and we are sorry that you had to experience it! We do truly appreciate your feedback, though. If candidates like yourself don't tell us about their experience, we can't improve. Thank you for giving us the opportunity to change for the better. Mastery is an asymptote that we are always striving towards :)
We hope you landed a job where your design skills and years of experience are appreciated.