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      Bidease

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      Customer Success Manager (CSM) Interview

      17 Aug 2024
      Anonymous employee
      New York, NY

      Other Customer Success Manager (CSM) interview reviews for Bidease

      Customer Success Manager (CSM) Interview

      14 Apr 2026
      Anonymous interview candidate
      Barcelona
      No offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Bidease (New York, NY)

      Interview

      It was a really nice experience, a friendly, welcoming atmosphere. I had the feeling that the interview went very well, and I think the feeling was mutual. It would be a great fit. I liked the team leader. She made a very competent impression to me, her questions were exactly on the spot. I was really glad that I had prepared so well

      Interview questions [1]

      Question 1

      Why do you think you are fit for this role?
      Answer question
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Bidease (Barcelona)

      Interview

      I went through two rounds of interviews—first with the HR manager and then with the hiring manager. After successfully passing both, I was asked to complete a case study within three days. The case study focused on analyzing UA campaign metrics, establishing correlations, identifying trends, and anticipating potential client concerns. In response, I developed a dashboard, prepared presentation slides, and drafted an outreach email outlining key insights and recommended next steps. I felt confident in my submission. With five years of experience in advertising, this type of work closely reflects what I do on a daily basis. However, I was surprised by what happened next: after submitting the case study, I received no acknowledgment or follow up. I haven’t heard from the company since. I understand that companies may not be able to respond to every CV they receive, but in this case, I had progressed through multiple interview stages and invested significant time in completing the assignment. This experience is disappointing, especially with a company I’ve seen in the market for years. This has ultimately left a lasting negative impression.
      avatar
      Bidease response
      2w
      We're sorry to hear this was your impression- we are committed to clear communication throughout our interview process and beyond, and have made internal adjustments based on your feedback to ensure this does not happen to future candidates.

      Customer Success Manager (CSM) Interview

      16 June 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Bidease

      Interview

      I had my interview with the head of CS and it went well. They sent me the assignment to do and told me it usually takes 72 hours. I worked all day and stayed up to 1 a.m. to get it done. They never responded, even when I sent a follow up email. This shows lack of respect toward participants, the least you can do is tell someone they are not moving on. I'll be smarter next time and ask for an ETA on feedback.

      Interview questions [1]

      Question 1

      Tell us about yourself? how would you deal with a difficult client?
      Answer question