One on one with recruiter, panel interview with current members of the team. Very conversational. Was asked to present and showcase demo skills. Typical CSM related questions, not a super serious setting.
Other Customer Success Manager interview reviews for Blackbaud
I applied through other source. I interviewed at Blackbaud (Dallas, TX) in Dec 2025
Interview
I did 6 virtual recorded questions then I interviewed with the hiring Manager. It was more of an personal interview, which allowed me to share my experience and perspectives. The recruiting team is very communicative, and I have overall enjoyed my candidate experience.
Interview questions [1]
Question 1
What is my perspective when it comes to diffusing problems for customers?
I applied online. The process took 5 months. I interviewed at Blackbaud (New York, NY) in Dec 2023
Interview
Multiple Rounds of interviews, video essays, and assignment spread across 4 months. First two rounds were virtual and assignment based. Then one on one interviews with hiring manager and other key team members.
Interview questions [1]
Question 1
Describe your personality type and how you believe it best suits this role.