I applied online. The process took 3 weeks. I interviewed at Blackbaud (Austin, TX) in June 2013
Interview
Phone interview which was pretty straightforward, then an in person interview. Interviewed with 3-4 people for 30 min each, then had an hour to shadow someone on the job. Did a couple of mock phone calls and simple exercises.
Interview questions [1]
Question 1
Had to listen to a mock phone call and take notes about the call
I applied online. The process took 2 weeks. I interviewed at Blackbaud (Austin, TX) in Sept 2014
Interview
First step in the process was an online interview that records your responses to an assortment of questions. Nothing technical, just experiences.
Next step was a 4 hour onsite. This included a skills test on a computer and around 3 hours of meeting with different members of the company. All employees seemed genuinely interested in learning more about me and making sure I would be a good fit within the company. Only one or two technical questions, but mostly scenario questions.
I applied online. The process took 2 weeks. I interviewed at Blackbaud in Aug 2013
Interview
Originally contacted after applying online for a phone interview with HR. They asked about my résumé and followed up with what would you do if this happened question. Also asked a few technical questions like what is HTML, HTTP, what port does SSL use. Once completed they set up a 3 hour on site visit. I interviewed with 2 support managers, account manager, director of support and sat with a representative. Once completed took a small priority test on how I would handle each situation and in which order. I heard back after around a week with an offer.