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      Customer Support Representative Interview

      7 Feb 2017
      Anonymous interview candidate
      Dublin, Dublin
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Block (Dublin, Dublin) in Feb 2017

      Interview

      The Interviewer called late. He had a negative attitude about him from the get go. I tried being friendly and making one or two jokes only to hear silence on the other end of the phone. He seemed really weird and asked me ''do you have any questions??'' tell me what your other questions are??'' He literally two minutes into the call .. he hadn't told me anything about the role yet. he asked things in such an intense interrogative way that made me feel exhausted after the call. It wasn't a casual friendly chat. It was odd the whole thing. He had no interview skills at all. It's hard to believe he has recruited for several of the other Square offices...It sounded like SUCH an unappealing place to work. He didn't sell the role AT ALL. It's a two way street and they shouldn't act as though you need to sell yourself but they tell you nothing about the place and what it's like to work there. There seemed to be no career progression by the sounds of things, working in an office with hardly any possible for the foreseeable future. No thanks. I was excited about the interview initially but it ended up not being an enjoyable experience and was a waste of my time. Good luck to whoever gets that role, it does not sound like a good place to work.

      Interview questions [1]

      Question 1

      Why do you want to work for square?
      Answer question
      5
      avatar
      Block response
      9y
      Hi, Thank you for taking the time to write about your experience. We were really disappointed to read about your interview process — definitely not cool, and we're really sorry. We'll discuss your feedback with the team immediately. We will work to make sure that future interviewers are more collaborative and work with you to explain the role and company. Last year, we implemented a candidate experience survey and we are using those results and Glassdoor feedback to continuously improve our candidate experience. Again, we're very sorry about the behavior. At Square, we are always striving to provide the best candidate experience possible and your post will help us improve the process. Thank you for sharing. Best, The Square Talent Team

      Other Customer Support Representative interview reviews for Block

      Customer Support Representative Interview

      5 Oct 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Block

      Interview

      The entire interview process took about 3 weeks. First there was a writing sample they ask for which is very easy. The next step was a phone mock call. I was pretty nervous because I wasn’t sure how the role playing would go but the rep was super friendly and fed me the info before hand & I just navigated through the call showing my customer service skills. It wasn’t really about getting the info right but more so how can u resolve an issue effectively. The last step was in on site interview that lasted about an hour. I met w/ 2 hiring “team leads” for 30min each. The first hiring manager was pretty laid back & did ask basic interview questions but it was more conversational. The 2nd was a little more direct (reading through a list of questions) and his questions were longer/more complex. Overall my experience was great everyone was superb friendly & the office is so awesome!

      Interview questions [1]

      Question 1

      Name a time where you used a cross functional process.
      Answer question
      avatar
      Block response
      7y
      We're so happy to hear that everyone was friendly, the interview timeline was relatively quick, and that questions adequately assessed your ability to the job well. Well done - welcome to Square!

      Customer Support Representative Interview

      17 Aug 2018
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Block (Saint Louis, MO) in Aug 2018

      Interview

      The interview process is broken down to 3 parts, a face to face to describe your philosophy on customer service. A role playing phone call to see your critical thinking. And a written

      Interview questions [1]

      Question 1

      Name a time you received critism.
      Answer question
      avatar
      Block response
      7y
      Thank you for taking the time to interview at Square. I'm glad to see that you had a positive interview experience. We hope you will keep us in mind for future opportunities!

      Customer Support Representative Interview

      8 Nov 2018
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Block (Saint Louis, MO) in Aug 2018

      Interview

      I quickly received a response to my application and followed up with a simple writing sample. I had a phone interview a couple of days later that included a mock phone call, followed by an in person interview about a week later. The in person interview was at the same time as several other interviews. I interviewed with two managers that asked standard interview questions. I thought it went well with the first manager but couldn't get a read from the second. I received a rejection email about a week after the interview but was not given any feedback.

      Interview questions [1]

      Question 1

      Why Square?
      Answer question
      avatar
      Block response
      7y
      Thanks for taking the time to apply and interview! Hopefully, you'll give us another try in the future. Thanks! If you have any questions, feel free to reach out to glassdoor@squareup.com.