First I was asked to provide a writing sample on how to scramble eggs. Second, I was invited to a phone screen that was a mock customer service call. Next, I was invited to an in person interview with a several Customer Service Leads. I was greeted warmly by the reception desk and by the recruiter. I was then lead to a small room where I was provided with a repulsive cup of coffee and introduced to a team of Customer Service Leads. I could have overlooked the disgusting coffee due to the fact that the majority of the Customer Service Leads were nice enough. However, one of the Customer Service Leads presented himself with very arrogant demeanor. This individual intentionally attempted to "rattle" me by saying things such as, "Why would you switch roles and what exactly was the reason and the root of it?" and "Can you just answer the question?" "Can't you just provide a specific example?" He stated this after I had already given him an answer to his question. I even noticed that the other team lead in the room, was "side eyeing" this individual with disgust and disbelief. I completely understand that in a role such as Customer Support Representative that a hiring manager might intentionally try to get a feel for how one reacts when a negative exchange occurs. If this was this individuals intention, he did not provide an explanation as to why he acted in such a distasteful and arrogant manner. I also noticed that the team leads did not smile. Finally, as this company is fully aware of in today's age of information and online reviews, it is important to treat people including employees or potential employees with courtesy and respect. This is a time where individuals can express their experiences in a very public forum. If the intent was to see my reaction and how I handled stress, there should have been an explanation. I was more than disappointed with my experience with Square.

The entire interview process took about 3 weeks. First there was a writing sample they ask for which is very easy. The next step was a phone mock call. I was pretty nervous because I wasn’t sure how the role playing would go but the rep was super friendly and fed me the info before hand & I just navigated through the call showing my customer service skills. It wasn’t really about getting the info right but more so how can u resolve an issue effectively. The last step was in on site interview that lasted about an hour. I met w/ 2 hiring “team leads” for 30min each. The first hiring manager was pretty laid back & did ask basic interview questions but it was more conversational. The 2nd was a little more direct (reading through a list of questions) and his questions were longer/more complex. Overall my experience was great everyone was superb friendly & the office is so awesome!