Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Block

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Block reviews | Block jobs | Block salaries | Block benefits
      Block interviewsBlock Recovery Support Representative interviewsBlock interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Recovery Support Representative Interview

      26 Mar 2017
      Anonymous interview candidate
      No offer
      Negative experience

      Other Recovery Support Representative interview reviews for Block

      Recovery Support Representative Interview

      2 Mar 2017
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Block

      Interview

      Only made it through the writing sample and phone interview process. Although I felt like I answered the interviewer's questions well I knew I had little chance of moving forward. The interviewer seemed extremely uninterested in what I had to say. The call was nearly ten minutes late, felt very rushed, and the interviewer couldn't even be bothered to properly reference one of my previous employers. The interviewer could not get off the phone fast enough.

      Interview questions [1]

      Question 1

      How would I handle a difficult situation or customer?
      Answer question
      1
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Block in Mar 2017

      Interview

      I completed a writing sample and then had a phone interview. I read the only review on Glassdoor for this position and thought that it was just a negative experience. However, I experienced the same situation. The interviewer was HORRIBLE, he seemed very uninterested from the start and also called a few mins late. He sounded very scripted and did not try to engage with me at all. I sensed that he was not going to move me forward for the next steps even though I'm qualified for the role. I was genuinely excited to interview for Square but after that experience I'm glad I will not be working for a company with negative people. It takes a talented recruiter/hiring manager to eye a talented candidate. I just think that the interviewer is in the wrong job role.

      Interview questions [1]

      Question 1

      Tell me about a time you helped a frustrated customer.
      1 Answer
      avatar
      Block response
      9y
      Hi, Thank you for taking the time to write about your experience interviewing for the Recovery Support Representative role at Square. We were extremely disappointed to read about your interview process — definitely not cool, and we're really sorry. We'll discuss your feedback with the team and interviewer immediately. We will work to make sure that future interviewers are trained on interviewing and understand proper etiquette. Last year, we implemented a candidate experience survey and we are using those results and Glassdoor feedback to continuously improve our candidate experience. Again, we're very sorry about the interview experience and that you didn’t get an accurate depiction of the life at Square. At Square, we are always striving to provide the best candidate experience possible and your post will help us improve the process. Thank you for sharing and helping us continually improve the interview experience. Best, The Square Talent Team
      avatar
      Block response
      9y
      Hi, Thank you for taking the time to write about your experience interviewing for the Recovery Support Representative role at Square. We were disappointed to read about your interview process — definitely not cool, and we're really sorry. We'll discuss your feedback with the team immediately. We will work to make sure that future interviewers do not rush the conversations. Last year, we implemented a candidate experience survey and we are using those results and Glassdoor feedback to continuously improve our candidate experience. Again, we're very sorry about the interview experience and that you didn’t get an accurate depiction of life at Square. At Square, we are always striving to provide the best candidate experience possible and your post will help us improve the process. Thank you for sharing and helping us continually improve the interview experience. Best, The Square Talent Team