Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Block

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Block reviews | Block jobs | Block salaries | Block benefits
      Block interviewsBlock Customer Success Advocate interviewsBlock interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Success Advocate Interview

      24 May 2019
      Anonymous interview candidate
      Saint Louis, MO
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2+ months. I interviewed at Block (Saint Louis, MO) in May 2018

      Interview

      I applied for the position and totally forgot about it because they didn’t contact me until about close to 2 months later. First step of the process was to do sample questions, to judge how accurate and detailed you are in written form. I responded to the sample questions in less than the time required, received notification maybe 2 days later that they loved my sample questions responses and wanted to proceed to the next step. I received two messages telling me the next step would be to get my availability so that a mock call could be set up with a Customer Success Advocate once a Recruiting Coordinator aligned someone to match my availability. All of this was provided by the same recruiter who initially contacted me. I provided my availability and then was completely GHOSTED. I sent multiple emails to reconfirm and received no further response.

      Interview questions [3]

      Question 1

      At Square, Advocates have the pleasure to interact with our customers and impact a rapidly changing and innovative product line on a daily basis. Tell us in a short paragraph, why you would like to be a part of our awesome team.
      Answer question

      Question 2

      Square’s Customer Success team resolves issues for a multitude of products and services. The following email inquiry has come in from a potential customer. Please utilize any available resources to draft a response email. Hey, Rent was due today and my Dad sent me some money to help, but I think he sent it to the wrong person? I haven’t seen it yet and I need it today! He said he sent it to $JessicaSTL but my cashtag is $JessSTL. Can you please help? Thank you, Jessica
      Answer question

      Question 3

      Suppose you work for a food + cooking blog/network and a viewer emailed asking for instructions on how to make a Peanut Butter and Jelly sandwich. Review the email and write this viewer back. Hello! I watch your show every day and it is one of my favorites. I’m preparing for a party at my house (eight ten-year-olds...yikes!) and need to be ready to prepare lunch. I’ve never made a PB+J (can you believe it???) but think this party would be a great time to try. I’d love it if you could walk me through the steps!
      Answer question
      8

      Other Customer Success Advocate interview reviews for Block

      Customer Success Advocate Interview

      13 Sept 2024
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Negative experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at Block (Dublin, Dublin)

      Interview

      Pre-screening calls x2 [first with a team member to check language skills, then with Managing Director]. The following week was 4 back to back interviews in 1 day. Mixture of team members, team lead, and Senior leadership. Way too long a process for a junior level role like this.

      Interview questions [1]

      Question 1

      Lots of competency based, tell me about a time...
      Answer question

      Customer Success Advocate Interview

      5 Oct 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Block

      Interview

      Very easy straight the point. There are two interviews. The first one they ask you basic question customer service questions. Second Interview you have to memorize a scenario and give instructions to recruiter.

      Interview questions [1]

      Question 1

      Customer service based questions and scenario
      Answer question

      Customer Success Advocate Interview

      4 Sept 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Block

      Interview

      It was easy and simple. I had to wait a little bit to get to the actual interview but not that much. The interviewers were nice and pleasant. They answered all my questions

      Interview questions [1]

      Question 1

      They asked some some questions about how I would handle certain situations
      Answer question