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      Customer Support Representative Interview

      13 June 2020
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Bloomberg (London, England) in May 2020

      Interview

      It was the most anticpitaed position but turned out to be the most disappoiting and a total waste of time. Applied on 01.05 for a starting date on 18.05, on 02.05 was asked to do a psychological behavioural mathematics assessment which come out with great result. Then heard nothing for days, so sent their recruitment an email which was ignored. On 11.05 then was sent a link to do a virtual interview responding to 9 questions with the last 3 in the second language I applied and it had to be done within 2 days. You would be responding to questions by speaking and looking into the camera and their system records them and you have 3 attempts to improve on your response wich should be a maximum of 1:30 mns for each question. Sent the recorded responses on 12.05 and then again heard nothing, so sent their recruitment an email which was also ignored. On 20.05 so two days after the job was supposed to start I received an email for the video interview (not in person due to Covid19). 26.05 had the interview on video, one interviewer refused to furn on his camera and said it will stay off the other interviewer was on video...was surprised by this lack of courtesy. First interviewer was 8 months in the job the other 18 months and on a project...I was not impressed to be honest. Interview was about my interest in the position and why I wanted to join and included 3 live scenarios, 2 verbal and one in writing. First interviewer came across unsecure and a patronizing. Then the shock to be told that the position is mainly being on the phone for the first 6 months so basically a call centre....pretty much killed any further interest....this was not clear in the job description. Interviewer was bragging about Bloomberg and how it is important to provide feedback automatically and that‘s what they do blablabla... Interview content was pretty much standard except the patronizing bit and signs of hardcore micro management which was annoying. 2 days later received rejection without feedback so asked for feedback as they were bragging about it...that was over 2 weeks ago...also that email was ignored!!! Total waste of my time and effort thinking it was a good company to go for.

      Interview questions [12]

      Question 1

      Why Bloomberg
      Answer question

      Question 2

      What do you know about Bloomberg
      Answer question

      Question 3

      What do you know about the position
      Answer question

      Question 4

      What is excellent customer service and good customer service
      Answer question

      Question 5

      What interests you in technical support
      Answer question

      Question 6

      Most important skills for platinum customer support
      Answer question

      Question 7

      How do you manage multitasking
      Answer question

      Question 8

      Gibe an example where you adapted to a customer and where you have dealt with an irate customer
      Answer question

      Question 9

      Live Scenario of an over the top angry customer
      Answer question

      Question 10

      Live scenario of a demanding but friendly customer
      Answer question

      Question 11

      What have you changed in a previous job
      Answer question

      Question 12

      Tell me about yourself
      Answer question
      11

      Other Customer Support Representative interview reviews for Bloomberg

      Customer Support Representative Interview

      24 May 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Bloomberg in Apr 2026

      Interview

      I applied online, and they asked me to submit pre-recorded video-based answers: 5 questions in English and 1 in the language I selected. Then, after 3 weeks, I was selected for the in-person interview.

      Interview questions [1]

      Question 1

      What was the best customer service you ever encountered, and would you do the same as what that customer support did if you were in the same situation?
      Answer question

      Customer Support Representative Interview

      24 Dec 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Bloomberg

      Interview

      The interview process began with a informational interview with a HR recruiter. After the phone call, there was a 1 on 1 zoom interview with a manager where the interview was mostly behavioral and asked questions pertaining to your knowledge of the company.

      Interview questions [1]

      Question 1

      What do you know about Bloomberg?
      Answer question

      Customer Support Representative Interview

      5 Oct 2025
      Anonymous interview candidate
      Tokyo
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Bloomberg (Tokyo) in Aug 2025

      Interview

      2 stage interview process, stage 1 was hirevue video interview and stage 2 was roleplay simulation as a client support rep, balancing calls and texts simultaneously. This was followed by in-person interview

      Interview questions [6]

      Question 1

      Tell me about yourself please
      Answer question

      Question 2

      What can you tell me about Bloomberg, our products & services; and what led to your interest to apply to this company
      Answer question

      Question 3

      What do you think are the most important traits or characteristics to display when trying to deliver top notch customer service to a clients and an example of when you have utlized them in a customer service situation?
      Answer question

      Question 4

      Have you ever worked on something where it was crucial to be accurate? Tell us about the step you took to ensure there were no mistakes?
      Answer question

      Question 5

      How do you handle situations where team members have differing opinions or approaches in achieving a common goal? And provide an example that you successfully managed the situation. 
      Answer question

      Question 6

      Tell us about a time when you had to manage competing priorities within a limited amount of time. How did you address the situation and what was the outcome?
      Answer question
      3