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      Customer Support Associate Interview

      14 June 2021
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Bluevine (New York, NY)

      Interview

      Applied online through career page, received an email from a recruiter a few days later. Set up phone screening, then had a 30 minute Google meet interview scheduled Friday. Google video interview was late in the evening (probably should have been the warning sign). I'm asked about 4 behavioral questions during the interview. Received an email late Monday, informing me that I was not selected.

      Interview questions [3]

      Question 1

      What motivates or drives you?
      Answer question

      Question 2

      Define world class customer service
      Answer question

      Question 3

      Name a time when you had an unruly customer and how did you handle it.
      Answer question
      avatar
      Bluevine response
      4y
      Hi There, I'm sorry to read that your experience interviewing with us was less than satisfactory. Thanks for pointing out that your Google Meets interview was scheduled late on a Friday. We're a global company, and it's possible the team member speaking with you was located in an earlier time zone. We try to be mindful of this when scheduling. Your feedback is helpful and we'll make sure to keep an eye out for where our candidates are located and ensure time zones work for everyone. If you are interested in sharing any additional details, please feel free to email me directly at talent@bluevine.com. Warmly, Lizzie Moss Technical Sourcer