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      Customer Success Analyst Interview

      16 July 2018
      Anonymous interview candidate
      New York, NY

      Other Customer Success Analyst interview reviews for Box

      Customer Success Analyst Interview

      17 July 2017
      Anonymous interview candidate
      New York, NY
      No offer
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Box (New York, NY) in June 2018

      Interview

      Submitted application, then received an email for phone interview less than a week after. I never got the call because the recruiter emailed me 10 minutes in that she might have been entering the wrong number. So we rescheduled a week later. On our 2nd try, she never called, with an email after the weekend saying she was sick and asking to reschedule. I gave her my availability, with no response. I followed up after and still no response. It was extremely unprofessional and unfortunate since Box seemed like a great company to work for.
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Box (New York, NY) in July 2017

      Interview

      The interview process was comprised of 2 phone interviews, one with the hiring manager and one with the recruiter for the position, and then a Google Hangout with 4 customer success managers. Before the Google Hangout, I had a written exercise to complete and was given instructions for a presentation to give during the hangout. Overall, the interview process was pretty simple and everyone was very friendly and super helpful. However, the process was drawn out for a very long time.

      Interview questions [1]

      Question 1

      Do you prefer a more creative or more strict environment?
      Answer question
      2