4y
Thank you for taking the time to provide us feedback on your experience of the interview process. Our recent recruitment for Customer Success Manager aimed to fill 3 positions. Our CSM role is very varied and covers everything from onboarding consultancy, account management, upselling to help with more complex technical advice around data migration, integrations and workflows.
We do not expect to find all those skills in one person and, at the point when we interviewed you, had filled 2 of the roles with candidates with strong client relationship skills. The focus for the third role then became to find someone with the specific technical skills (alongside the customer facing skills) to complement the existing and new team members strengths. You are right, this focus did evolve during the course of the recruitment, based on the people we had already offered to.
We really appreciated the time and effort that you put into the application and the interview process and hope that you would consider applying to Bright again should a suitable role come up.
