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      Brilliant Earth

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      Customer Experience Manager Interview

      15 Nov 2018
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Experience Manager interview reviews for Brilliant Earth

      Customer Experience Manager Interview

      1 July 2022
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Brilliant Earth

      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Brilliant Earth

      Interview

      Disclaimer: I have experienced the other side of the table with recruitment. I'm familiar with learning from applicants as much as they learn about you (the company). It's not a new concept, but if done objectively, it allows companies to learn what attracts qualified job seekers shopping around new companies, especially social enterprises creating an identity beyond "culture" and the "about us" homepage. Also, I know it's a challenge to be on the front line of hundreds of resumes and identify a small percentage of phone screens to weed out the strongest candidates. BUT within minutes in the phone screen, the recruiter set a brooding tone and all of the warning signs that others reported came to pass. My fine-tuned cover letter, my background in non-profit work, and most recent sales/ customer service experience at their direct competitor made me an ideal candidate. I read all of the company's employee reviews and interview reviews for my role. I was convinced that I was on the right track as I prepared for everything previous applicants reported (hours of company research, sales tax calculations for the area, practicing responses to common questions, outlining how each of my previous jobs would bring transferable skills to the table - if not directly, and defining what "beyond conflict free" meant to me with my personal and professional experience in mind). On a Sunday evening, I was e-mailed to schedule an interview within less than a week of submitting my application online. When my interviewer started the call a few days later, there was a hint of fatigue, apathy, and routine in her tone. I'm comfortable working a room and creating conversations one-on-one but the interviewer didn't give much positivity or conversationalism(?), whatsoever. While she asked generic questions about handling difficult customers and my leadership style, her energy peaked when asking about my previous employer, a global, fine jewelry competitor. She asked very specific questions about the inner workings of their training and operation, and wasn't very concerned about my contributions to their business. I found this odd because I had multiple measurements outlined in my resume and cover letter, but then I remembered another interview reviewer mentioning the same thing. I kid you not - to every answer to her interview questions, her response was a weak "Great". I asked 5 questions at the end of the interview, including a question on any reservations she would have with my application. At the time, she said no - further suggesting I was a strong candidate. Within a week's time, I got an e-mail saying I wasn't a good fit. I was disappointed but not surprised. TL;DR -- Do yourself a favor - read the employee reviews across the company and consider that an engaged employer on Glassdoor would activate the power of transparency and alleviate the gross reports by current and/or former employees. Even other employees giving glowing reviews don't negate what others criticize, which is telling. Protect your intellectual capital and don't allow the business leadership you've developed to be eaten by vultures preying on unemployed or underemployed candidates. If you don't have an internal referral, I would consider looking elsewhere.

      Interview questions [1]

      Question 1

      Tell me about a time you had you work with a difficult customer.
      Answer question
      3

      Interview

      Lengthy, runaround, and waste of time. Took a month to get through almost 4 rounds, and was denied due to level of experience. (Way above what they were looking for). If you are going to interview, you would think the 3 interviews before the final would determine your skill set.

      Interview questions [1]

      Question 1

      What is your sales background ?
      1 Answer
      1

      Customer Experience Manager Interview

      22 Feb 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Brilliant Earth

      Interview

      Three rounds - phone screen, hour long video interview with HR, then hour long interview with Director. Followed by offer call. Basic sales questions and customer service questions. Managerial skills probed.

      Interview questions [1]

      Question 1

      What attracted you to Brilliant Earth?
      1 Answer

      Customer Experience Manager Interview

      13 May 2019
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Brilliant Earth in Mar 2019

      Interview

      Very interesting interview process, to say the least. I first applied on LinkedIn and was then contacted by the in-house recruiter to schedule a phone interview. The phone interview was nearly a half hour long, and it was the recruiter going through very basic interview questions without much desire to be on the call. Similar to the experience of others written here, it was very blase and bland. I was then sent an exercise to complete before scheduling the next interview. Once that interview phase was passed, I was then asked to schedule an in-person interview with another member of the HR team. Very blase and basic interview as well. The most exciting part was when they asked me to do an exercise in NetSuite, and even this was relatively boring. The final interview was a scheduled video conference with the VP of Retail. Somewhat challenging interview, and it was much more engaging than my previous 2 interviews. At the end, she asked if I could provide references and if I consented to a background check. I'm unsure if this was ever checked because I received an email 2 days later saying that they had gone with somebody else. What was odd about this is that the job posting was recently posted 2 days ago, which leads me to believe that Brilliant Earth is scouring the market of people looking for retail jobs without the intention of hiring someone for this position. Do market research all you want, but don't want an applicant's time. Also, providing feedback further in the rejection email will make it seem less impersonal and cold.

      Interview questions [1]

      Question 1

      Tell me about a time where you had to coach a difficult sales associate.
      Answer question