Very quick on call backs from the time the application was submitted. 1. Tell me about the experiences and skills you possess that would make you successful in retail at Burlington. 2. Tell me about a job that required you to be flexible and have open availability. 2a. What was the environment? 2b. What was your normal schedule? 2c. Can you work nights and weekends every week? 3. Tell me about a time when you made a mistake in completing a project or in your treatment of a customer. 3a. How did you react to the situation? 3b. What did you learn from that experience to apply to situations in the future? 3c. If this would be your first retail position, can you describe a situation where you made a mistake and how did you handle it? 4. Tell me about a time when a customer complained about a project, service, or another associate (I you have no retail experience, please refer to a personal experience). 4a. How did you respond to the customer? 4b. What did you do to ensure the customer left satisfied? 4c. Is there anything that you could have done differently to positively affect the outcome? 5. Tell me what you think a friendly store environment looks and feels like from a customers perspective. 5a. How can you help our store create a friendly environment for our customers? 5b. Please share a specific situation where you provided a friendly environment for your customers. 6. Please provide a specific example of when you showed initiative and went above and beyond expectations. 6a. What motivates you to take initiative? Be sure to be friendly, interested in retail, have a respectful attitude, be focused on customer service, be timely, and dress in professional attire for the interview!!