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      Tier I Support Technician Interview

      19 Feb 2018
      Anonymous employee
      Austin, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Bypass (Austin, TX) in Feb 2018

      Interview

      I applied online, and was contacted after about 1 week to schedule a phone interview. A few days later I was contacted to schedule an in person interview. I interviewed at the Bypass office which was a panel interview consisting of 3 managers. The interview lasted about 30mins.

      Interview questions [2]

      Question 1

      Are you familiar with POS equipment?
      Answer question

      Question 2

      Explain a moment when you had to help an irate customer, how did you handle it, and what was the outcome?
      Answer question