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      CAA Club Group

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      Customer Service Representative Interview

      2 Aug 2023
      Anonymous interview candidate
      Scarborough, ON
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at CAA Club Group (Scarborough, ON) in May 2023

      Interview

      I had a great first interview with a gentleman supervisor. He was extremely personable and asked great questions in order to find out more about me as a potential employee. He was very impressed with my background and experience. He took notes throughout the interview. However, my second interview was with two women CAA supervisors with zero personality. They acted as if they did not even want to be there. One woman even had a smirk on her face for the entire interview. They did not show any enthusiasm or interest in the person interviewing or the job that they were being paid to do for CAA. I'm happy that I did not get the position because I can't imagine working in an environment with such poor role models as management.

      Interview questions [1]

      Question 1

      Very basic questions such as, "Why do you think that you would be good for this position."
      Answer question

      Other Customer Service Representative interview reviews for CAA Club Group

      Customer Service Representative Interview

      2 Sept 2017
      Anonymous employee
      Thornhill, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at CAA Club Group (Thornhill, ON)

      Interview

      Submitted a resume & cover letter online. Heard back approx. 3 weeks later. Thorough questions & answers through a telephone discussion. Then agreed to come in for an interview (Thornhill, ON). A character response questionnaire must be completed online prior to interview. Conditional Offer of Employment issued pending a background check (criminal, credit, and references).

      Interview questions [1]

      Question 1

      Tell us about a situation where you offered exceptional customer service.
      Answer question

      Customer Service Representative Interview

      8 Nov 2017
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at CAA Club Group (Toronto, ON) in Apr 2017

      Interview

      Call you for the set up of an interview then you meet at the manager's office and have a one on one interview, mine lasted about 30 minutes, must answer all questions to best of your ability

      Interview questions [1]

      Question 1

      What do you know about CAA? and why do you want to work here?
      Answer question

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