Hard to describe in all honesty - I had another job in the field and had nothing to lose and had a few drinks prior to the interview. I knew someone who worked there and stated it was a good place, not perfect by any means, to work and I was ready for a change. I applied for total loss supervisor only to interview for that, as well as casualty supervisor. I didn't get either, but a consolation offer of casualty specialist.

You get called to f interview in person with 2 supervisors in that department. They trade off asking questions and then you hear back usually in a week or 2.