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      CSC

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      Customer Service Specialist Interview

      14 Mar 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 1+ week. I interviewed at CSC

      Interview

      First is a brief phone interview (15 minutes). Next, an in person interview with two team leaders (60 minutes). If called to return, a 30 minute job shadow in the areas you'll be considered. Then, an in person interview with two more team leaders and maybe an HR rep. Lastly, two pre-employment tests designed to determine your ability to prioritize and see details. Plan for about 3 hours or so total. Average time application to hire is 21 days.

      Interview questions [1]

      Question 1

      All questions are behavioral and some will be repetitive.
      Answer question
      4

      Other Customer Service Specialist interview reviews for CSC

      Customer Service Specialist Interview

      26 Nov 2017
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a staffing agency. The process took 3 days. I interviewed at CSC

      Interview

      Had two rounds of interviews done by two team leaders, one right after another. They very friendly and sweet. Pretty basic questions. They got back to me the next day.

      Interview questions [1]

      Question 1

      What do you know about the company?
      Answer question
      1

      Customer Service Specialist Interview

      4 Apr 2017
      Anonymous interview candidate
      Wilmington, DE
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at CSC (Wilmington, DE) in Mar 2017

      Interview

      I was called by a recruiter who did an interview over the phone. During the interview based on my previous experience she said I would be a better fit for a different position, which I thought was a good sign that they were trying to find the best fit for applicants. I then was sent two online assessments to complete and was scheduled for an interview that Friday at 330P. The time of the interview on a Friday felt weird and in the end the two face to face interviews that day did end up feeling awkward. They interviewers seemed not very interested in the task at hand and they asked the same questions that were asked during the phone interview which was a first for me. It felt odd, why bring me in to do the same thing the phone interview did? The way it ended I already knew I would not be offered a position.

      Interview questions [1]

      Question 1

      Typical questions, what is your weakness, strength, how did you handle a angry customer, tell us a time you went above and beyond.
      1 Answer
      1

      Customer Service Specialist Interview

      28 Sept 2016
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at CSC in Sept 2016

      Interview

      It was very tough. Lots of behavioural questions and they want specific examples. I believe they are using the STAR method of interview. When asked for constructive criticism for my interview, they only mentioned a mismatch of skills. Later on, I can see that they updated their job advertisement requiring candidate that speaks Mandarin. I wish I knew that speaking Mandarin is a must for this position and would not have wasted my time for this interview.

      Interview questions [1]

      Question 1

      Describe how you handled a difficult situation in your last position and how you might have handled it better. Tell me a time when you went above and beyond for a customer. Tell me a time when you contributed feedback for an improvement (or something along this line)
      Answer question
      3

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