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      Ceros

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      Customer Success Manager (CSM) Interview

      1 May 2025
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at Ceros (London, England) in Feb 2025

      Interview

      The interview started with a face to face in the UK then moved to Zoom for the additional 3 interviews from the US. Final interview was with a panell of 3 working at Ceros and was a great way to see how different departments all get on so well and no divide, plus it gave the opportunity to asking personal questions on the roles.

      Interview questions [1]

      Question 1

      When had I gone above to give exceptional customer experience
      1 Answer

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