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      Customer Success Manager Interview

      1 Dec 2020
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Checkout.com in July 2020

      Interview

      - Phone Screen with HR - Video Call with Hiring Manager - Take home project - Panel Discussion I had 8 years of eCom payments background and knew two people at Checkout so I applied online, both team members said they would discuss my work history with HR and the hiring manager. Initial phone call with HR, and a video call with hiring manager. During the video call, my candidacy was dismissed about 10 minutes in, because I didn't have the specific payments background they were looking for. This is fine, but I shouldn't have even gotten to that point if that was the deal breaker. The manager mentioned they were unwilling to train even though they thought the rest of my background was strong. About a week later, a former colleague did a video interview for the same role, had the same "gap", and the exact same manager mentioned that it wasn't a major deal and training would be provided. I doubt things changed within a week and to hear about this was frustrating. If there are double standards in the interview process, then there certainly is within the company culture.

      Interview questions [1]

      Question 1

      Work History Payments background US and International Acquiring
      Answer question

      Other Customer Success Manager interview reviews for Checkout.com

      Customer Success Manager Interview

      10 Aug 2023
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Checkout.com (London, England) in June 2023

      Interview

      - 4 stage interview process - The first two stages are straight forward interview questions to check it is a right fit - The third stage is a case study presentation, key is to focus on the data and what improvements you would make - The fourth stage is with senior management and is just dotting the i's and crossing the t's, a culture fit

      Interview questions [1]

      Question 1

      Nothing out of the blue, normal interview questions
      Answer question

      Customer Success Manager Interview

      22 Dec 2022
      Anonymous employee
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at Checkout.com

      Interview

      The process consisted of different steps: - HR interview - Direct Leader Interview - Team Interview - Director Interview - CSM presentation The process was fast (1 interview per week).

      Interview questions [1]

      Question 1

      - Value Proposition of CKO
      Answer question

      Customer Success Manager Interview

      4 July 2023
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Checkout.com (London, England) in July 2022

      Interview

      Contacted via email to arrange first stage, telephone interview with Recruitment was very straightforward. Second stage with hiring manager was the hiring manager telling me about the company, their expectations etc. There was no real structure to the interview and I didn't have much opportunity to actually speak abut myself, skills,experience etc.

      Interview questions [1]

      Question 1

      What do you know about checkout.com
      Answer question