Phone Interview with a member of the team. The next morning I received a request to come in for an in person interview. When I clicked the link to schedule, the link had expired. I was able to find a workaround but I received an error when submitting the times. I emailed the recruiter and heard back a few hours later from a different person stating that the job had been placed on hold and that they would be reopening the position a few months from now. I was actually told they would be hiring 9 people in the next few months. So all 9 positions are on hold? I found that difficult to believe. They also require you to work a 50 hour workweek, which while not illegal if you are an exempt employee is definitely something you don't want to do to people if you plan to retain them longer than a few months. The salary sounds good when they first present it to you but if you factor in the extra 550 hours you would be working it equates to about $19/hr.

I applied late November and heard back within a couple of days for a phone interview that took place the first week of December. The team member I spoke with mentioned some big company-wide trip coming up so it wasn't really a surprise when I didn't hear back from anyone for several weeks. Eventually, I was scheduled for a second phone interview, but the caller never reached out at the appointed time. Follow-up communication has been fruitless. While the pay sounded really good, support reps are expected to work 10 hour days, a majority of that time being providing phone support. Clearly, they need all the help they can get. I'd recommend they hire a recruiter instead of having other support reps without any interview experience run the hiring process.