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      Ciellos

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      Customer Success Manager (CSM) Interview

      4 Dec 2025
      Anonymous employee
      Newark, DE
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Ciellos (Newark, DE) in Aug 2025

      Interview

      The process was very smooth. This was my second time interviewing with Ciellos after not being selected for a previous role I applied for. The team reached out and invited me to apply for another position, which I was later hired for. The recruiter kept in regular contact, so I always knew what the potential next steps would be if I moved forward. All of my questions were thoroughly answered, giving me a clear understanding of the role and the company’s future direction.

      Interview questions [1]

      Question 1

      What aspects of the job description captured your interest the most, and how do they align with your long-term professional goals?
      Answer question
      1
      avatar
      Ciellos response
      5mo
      Thank you for sharing your interview experience, and I’m sorry for the frustration you felt at the end of the process. The role you interviewed for is still active, and we don’t issue rejections while final decisions are pending. We’ve just returned from the holiday break and are catching up on communications, which may have affected the timing of your update. If you haven’t received a rejection email from our recruitment team, you are still under consideration. We’re reviewing all pending candidates this week and will notify anyone who is not moving forward. Your feedback is valuable and helps us improve how we communicate with candidates—thank you for taking the time to provide it. If you’d like to connect directly, please reach us at recruitment@ciellos.com. Warm regards, Violetta Stemasova Recruitment Director, Ciellos

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