I applied in-person. I interviewed at Citicorp North America (Fremont, CA) in Oct 2020
Interview
I sat in a chair in front of two bank employees who sat at a table. One asked questions and the other took notes. The questions where mostly closed questions but sometimes more open.
I applied online. The process took 4 weeks. I interviewed at Citicorp North America (Los Angeles, CA) in Aug 2015
Interview
I was first interviewed over the phone by a branch manager from one of the financial centers near the city where I first applied. Once I passed the phone interview two interview were scheduled with 2 separate branch managers. Each looked for sales, money handling and customer service experience.
A later interview was conducted with both the Branch Manager and Operations/Assistant manager. At some point in time an interview is schedule with the Area Manager; the Manager's manager. This individual makes the final call. The AM's manager, the Area Director, has the power to hire or fire the candidate or employee if need be.
Interview questions [1]
Question 1
Several situational questions were asked to see how I would handle dishonest customers and even employees. I believe there is a heavy emphasis on discovering whether or not the interviewee is an honest person in these interviews