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      Customer Account Representative Interview

      21 June 2013
      Anonymous employee
      Dover, DE

      Other Customer Account Representative interview reviews for Comcast

      Customer Account Representative Interview

      11 Feb 2018
      Anonymous employee
      Harrisburg, PA
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through other source. The process took 1 week. I interviewed at Comcast (Dover, DE) in Dec 2009

      Interview

      The interview process went through HR and then the lead of the call center.

      Interview questions [1]

      Question 1

      What was a negative experience you had at a previous employer
      Answer question
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Comcast (Harrisburg, PA) in May 2015

      Interview

      Very detailed, they care about you and your experience. They want the best overall experience for the customer. They want your input on the way you would handle differing customer interactions

      Interview questions [1]

      Question 1

      How you handle irate customers, and the way you deescallate them.
      Answer question

      Customer Account Representative Interview

      27 May 2009
      Anonymous interview candidate
      Oak Brook, IL
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Comcast (Oak Brook, IL) in Feb 2009

      Interview

      Comcast's recruiters were very professional and sparked my interest in working for the company. However, the Human Resources person who I had my 1:1 interview with, after a battery of tests and having made it through no less than 4 "cuts" whas terrible. She was cold, unfriendly, she was watching the clock, the questions she asked me came straight out of a HR101 textbook and she never looked me in the eyes during the interview. The worst part is that she did not ask me a single question about my past work experience and how it would relate to the position I was applying for. In fact I would bet that she didn't even read my resume. I had the feeling that the position was already promised to someone else, or filled and they were just "disposing" of the remaining candidates.

      Interview questions [1]

      Question 1

      Where do you see yourself in 5 years.
      2 Answers