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      Customer Account Executive, Retention & Sales Interview

      30 June 2015
      Anonymous employee
      Accepted offer
      Positive experience

      Application

      I applied online. I interviewed at Comcast in Apr 2012

      The process took 3 days. 

      Interview

      I completed the application online, received a call the next day to do a phone interview, was invited to a face-to-face interview for the following day and was offered the position on the spot. Started training approx 2 months later. I interviewed with 2 supervisors and they asked a lot of behavioral questions and questions related to past sales experience. They are big on previous sales experience for this particular position.

      Interview questions [1]

      Question 1

      They asked questions about how you would respond to certain customer calls, like what would you say if a customer called to disconnect. The good thing is, the woman who conducted my phone interview actually prepared me for a lot of the questions they asked me. Just make sure you focus on past sales experience and past experience in a call center.
      Answer question