Comma Payments Customer Support Associate interview questions

There was 3 parts to the interview. - First part was a friendly conversation about the role my experience etc - Second part was a Zoom interview with the head of product and customer support lead - Final interview was a brief interview followed by a task on intercom, where I had to resolve a customers query live on Intercom. The whole process was fairly standard and the staff were very friendly and approachable throughout the whole process, constantly staying in touch about each step and getting back to me quickly, which helped. After the offer there was also a process of applying with another separate organisation for a reference check, which was a little intimidating, but ultimately fairly straightforward. The overall