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      Conduent

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      Customer Retention Agent Interview

      22 June 2018
      Anonymous interview candidate
      Charlotte, NC
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Conduent (Charlotte, NC) in June 2018

      Interview

      I was sent an email and set up a phone interview via a remote employee. After a few minutes talking about my experience, the job, and a few standard interview questions, I was asked to come to a 1 on 1 interview. A few days later, I went to Conduent. After I was signed in, I was sent into a room with several computers to do an a series of assessments. There were a couple senario assessments, a personality questionnaire, and a typing test. Once I finished those I went back into the waiting area until tbe lady interviewing me was ready. She asked more interview questions about how I would handle certain call types and about times I met a goal. The lady interviewing me was late (just came back from lunch) and was very scripted. Even when calling to offer me a position, she was extremely scripted, sounded like she was reading it for the first time.

      Interview questions [1]

      Question 1

      Tell me about a time you had to overcome an obstacle.
      1 Answer