I applied online. I interviewed at Conduent in Apr 2020
Interview
The interview was pretty short and nice. I was asked questions regarding my education and previous experience. Almost no additional questions were asked and the lady who was interviewing me was very professional
Interview questions [1]
Question 1
What was your education?
How did you find this position?
I applied online. The process took 1+ week. I interviewed at Conduent in May 2022
Interview
I applied for the position on 04/23. I was sent an email on 04/26 requesting my availability during the week so they could schedule an interview. My interview was scheduled to take place on 05/03 and was supposed to last one hour. I joined the Teams meeting a few minutes early and the interviewer joined soon after. My interview lasted about 40 minutes and I was offered the position at the end.
At the beginning of the interview I was asked to send a screenshot of my internet speed test results and while I did that I was asked several yes and no questions regarding my flexibility with scheduling and if I ever worked for Conduent before. Then I was asked typical interview questions like “Tell me about a time when…” and we did a bit of roleplay. Towards the end the interviewer told me I would be a great addition to the team and I was offered the job. The last few minutes of the interview were her just explaining what I can expect to happen in the upcoming weeks (background check and I-9 verification).
Overall the interview was great and the questions weren’t too difficult. I would recommend preparing your answers to questions about mobile devices and come up with examples of how you exhibited excellent customer service.
Interview questions [1]
Question 1
Q. Tell me about a time you had to handle a difficult customer.
Q. If you are having trouble or failing to understand the training material, how would you seek help?
Q. Do you have virtual experience, and if not describe what experience you have that
prepares you for this position?
Q. If I wanted to know the name of the wireless network I am currently on, where would I go to find it?
Q. What do you expect from your supervisor?
Q. Can you give me an example of a time you completed troubleshooting for your device?
Q. When adding a wifi network what are the two things you have to know?
Q. Tell me about a time you dealt with a difficult situation (It doesn’t have to be work related. They just want to know that you can persevere through hard times and are able to take steps to find a solution)
Q. How can you tell which wifi network is connected to your mobile device?
Q. Explain how to set up WiFi for a customer.
Q. What are your long-term goals with this company?
For the roleplay, I was asked to assist a customer in locating the settings app and adding an additional email account (for iPhone)
I applied online. The process took 4 days. I interviewed at Conduent in Apr 2020
Interview
Fairly easy if you’re familiar with apple products. You won’t have any issues if you understand iOS on a customer level they will ask you how to do things within iOS