I applied online. The process took 4 days. I interviewed at Confero (London, England) in Aug 2016
Interview
Two stage interview process.
The 1st was competency based. I demonstrated my ability to conduct LNA, create training strategy and workshops and deliver them, and analyse the results of training interventions.
The 2nd was consultative. I was asked many practical questions regarding how to improve the training and quality functions at Confero.
Interview questions [1]
Question 1
What would you do to improve training and call quality