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      Consumer Cellular

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      Customer Account Advisor Interview

      23 June 2016
      Anonymous interview candidate
      Tempe, AZ

      Other Customer Account Advisor interview reviews for Consumer Cellular

      Customer Account Advisor Interview

      8 May 2018
      Anonymous employee
      Tigard, OR
      Accepted offer
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 1 week. I interviewed at Consumer Cellular (Tempe, AZ) in May 2016

      Interview

      My first point of contact was through a recruiter at a job fair, who took my resume and contact information. That next week I got an email and a call from a hiring manager, Kurtis, who set up a phone interview with me. The phone interview was great, pretty thorough, and Kurtis was really enthusiastic. That first interview took about 20 minutes, during which he set me up for a face-to-face group interview at the company for later that week. The group interview was fun too, there were 4 other people in the interview with me and we took turns answering the hiring manager's questions. After about thirty or forty minutes, he let us see a glimpse of the work area, and how one of the clusters of desks was set up. He answered our questions and then we were done; all in all it took about an hour.

      Interview questions [1]

      Question 1

      During the phone interview, Kurtis asked me to pretend that he was a customer asking how to send a text message with his phone, and to instruct him through it using the setup of my current phone.
      1 Answer
      2
      Positive experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at Consumer Cellular (Tigard, OR) in Apr 2018

      Interview

      I met with a temp agency recruiter in person after e-mailing her regarding interest in a job posting. She might've technically interviewed me, but it sure didn't seem like it - briefly discussed my previous roles and what I liked about them, and why I was seeking a new job. After that, I was referred to a tour at the CCI facilities and was offered a job less than 24 hours after the tour concluded.

      Interview questions [1]

      Question 1

      Asked about goals
      Answer question

      Customer Account Advisor Interview

      14 Mar 2018
      Anonymous employee
      Tempe, AZ
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Consumer Cellular (Tempe, AZ) in Mar 2018

      Interview

      spoke with the recruiter during open house about past experience after providing my resume, was given a tour of the call center and plans of company for expansion, got details of metrics on the job, shift determination will be based on training performance, training period is no absence allowed, strict attendance requirements on the floor, benefits after a brief wait are paid in full, it is a team environment with 4 key metrics including call quality, adherence, attendance, # calls

      Interview questions [1]

      Question 1

      familiarity with cell phone industry, call center background, any interfering time off during training, anything of criminal nature in background?
      1 Answer

      Customer Account Advisor Interview

      29 June 2017
      Anonymous employee
      Tempe, AZ
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied through a staffing agency. I interviewed at Consumer Cellular (Tempe, AZ) in Dec 2016

      Interview

      Very cutthroat and unprofessionally presented. They provided no documentation and vaguely bully you into working with them prior to presenting the real macoy. You will spend half a year being elgible for healthcare and bonuses and aren't told in the interview that you are within a probationary period.

      Interview questions [1]

      Question 1

      What requirements I needed
      1 Answer