To be able to be considered for an interview you do you have to apply online before they will speak with you. They typically do a prescreen phone call to know that you have been selected.

The interview process at Crate and Barrel may start with an initial screening, which could be done over the phone or through video conferencing. This phase might involve discussing your background, skills, and experience related to customer service and sales. Following the initial screening, you might be invited for in-person interviews. These interviews could be with hiring managers.