Had to take a personality test. Other than that, standard questions regarding front desk interactions. Helps to have worked for certain hotel brands, but not a requirement. Certain hotels in the same brand will have different front desk operating systems, which is news to me. I thought they'd all be the same.
Other Front Desk interview reviews for Crestline Hotels & Resorts
I applied online. The process took 2 weeks. I interviewed at Crestline Hotels & Resorts
Interview
I applied online and received a Phone Interview three days later. Received a phone call for an Face too Face interview about a week later. The interview was very informal with the Front Desk manager. We sat at a corner table in the lobby (it was a pretty large lobby) and she was very polite. I was asked questions like what do you know about the company, what are your career goals. What kind of experience do you have that helps qualify you for this position? I was then told that I needed to have an interview with the Operations Manager. The Operations Manager was also very polite and asked me similar questions and talked to me about his kids and what it was like to work for Crestline and the advancement opportunities. He then gave me a job offer on the spot.
Interview questions [1]
Question 1
How would I handle a incident where a coworker was arguing with a customer?
