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      IT Support Interview

      15 June 2016
      Anonymous employee
      Tucson, AZ
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at CyraCom (Tucson, AZ) in Mar 2013

      Interview

      due to having multiple locations, the interviews are usually via video chat. you will receive a phone interview from an HR representative who is unable to ask skillset questions, more of a basic assessment to see if you sound like a person with a good work ethic. After that there is either a video interview or face to face if possible.

      Interview questions [1]

      Question 1

      basic troubleshooting procedures, non specific, not enough to determine skill level, only enough to determine if you can perform minimum duties required - and still, unsuccessful in determining so. Many of the people hired were found to be unable to do the job yet were still hired, and then it took significant time before they were let go so we could get someone capable. what a mess.
      Answer question
      2