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      DHL Express

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      Customer Service Advisor Interview

      9 Aug 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 6 days. I interviewed at DHL Express in Aug 2018

      Interview

      Open House for the first interview, Activity Day for the second. I shadowed a current advisor, and a one on one interview, took a simulations test, and participated in group activities.

      Interview questions [2]

      Question 1

      Tell me about a time you’ve made a mistake that affected others?
      Answer question

      Question 2

      Talk about an experience you’ve had with an angry customer what did you do?
      Answer question
      2

      Other Customer Service Advisor interview reviews for DHL Express

      Customer Service Advisor Interview

      9 Jan 2025
      Anonymous employee
      Shannon
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at DHL Express (Shannon)

      Interview

      After I sent my CV, I had one small phone call followed by a face to face interview (visio interview at the time) with the hiring manager which was for about 30 minutes

      Interview questions [1]

      Question 1

      We reviewed my CV and I was asked to share what my different experiences had taught me.
      Answer question

      Customer Service Advisor Interview

      9 Sept 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at DHL Express

      Interview

      A warm and nice interview with interactive discussions. Felt that I was welcome and that the interviewers were interested in me. The interview included also a thorough and understandable description of the work tasks.

      Interview questions [1]

      Question 1

      What I have done earlier in my career.
      Answer question
      1

      Customer Service Advisor Interview

      28 Nov 2021
      Anonymous interview candidate
      Jakarta
      No offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at DHL Express (Jakarta) in Nov 2021

      Interview

      Systematic online interview with Sonru App where I get asked 12 questions with 2 minutes answering time for each question. Trainings are also provided by answering random quesions reated to the role. There is no real person involved so this interview comes in handy for introverted peers

      Interview questions [1]

      Question 1

      Typical questions you get asked in an interview
      1 Answer