I applied online. The process took 3 weeks. I interviewed at Demyst (New Delhi) in Mar 2024
Interview
The Support Engineer interview process begins with an online application and a pre-screening questionnaire, followed by a short self-introduction video, leading to two technical rounds—one focusing on basic troubleshooting and customer handling, and the other on advanced troubleshooting, automation, and cloud infrastructure—before concluding with a managerial round to assess soft skills, decision-making, and team fit, after which the final evaluation determines the
Interview questions [1]
Question 1
Troubleshooting:
How do you approach diagnosing and resolving an issue with a customer who is facing a technical problem?
Can you explain how you would troubleshoot a slow network issue?