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      Dialog Direct

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      Customer Service Agent Interview

      31 Oct 2023
      Anonymous employee
      Monroe, LA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at Dialog Direct (Monroe, LA) in Dec 2021

      Interview

      After applying through Indeed, I was directed to an online CRM-based software skills assessment, then on to a downloadable PC/Network check tool. After completing the required assessments, I received a Zoom invite to a group interview being held the next afternoon. There appeared to be about 15-20 people in attendance. The host explained some things about the company and role [Dialog Direct (which is owned by Qualfon), is a BPO company that provides customer service outsourcing and call center solutions, among other things, and the role was a temporary healthcare customer service position]. Afterward, she began going down the roster of applicants and asking each one the same 2-3 questions, mostly regarding remote work experience, availability, and some sort of question about their last role. Within the next 24 hours, I was sent onboarding paperwork, with the request that I complete it immediately. This process moved quite quickly--from application to onboarding over the course of one week, and the official start of training the following Monday. It was incredibly quick and easy, and I would recommend giving it a try if you can handle 50-70 calls/day. ⁕ Most notable (IMO): (1) Company made it clear that the end of the temp role would not necessarily be the end of our employment there; When the job ended abruptly less than 60 days later, I was offered a choice between 2 other roles that same day. (2) I had been working a bit over a week when background check results arrived. I had a felony record from some nonviolent offenses a few years prior, and had been seeking employment off and on for 2 years. Though I had always been honest and upfront about the conviction, I'd had multiples offers rescinded with zero opportunity to tell my story by companies who claimed to review background issues on a case-by-case basis. Dialog Direct/Qualfon gave me a chance when no one else would.

      Interview questions [1]

      Question 1

      Have you ever worked remotely?
      Answer question

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