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      Didi Chuxing

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      CX Lead Interview

      24 Dec 2021
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Didi Chuxing (London, England) in Sept 2020

      Interview

      Awful interview process without recruiter following up post interview with senior people. Felt like they wanted some insight into how to run customer experience and then went silent. Main CX person was based in Brazil and wanted to get insight into the UK market which was so surprising.

      Interview questions [1]

      Question 1

      How would you measure Customer Experience success?
      Answer question