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      Diligent Robotics

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      Robot Operations Manager Interview

      19 Feb 2025
      Anonymous interview candidate
      Austin, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Diligent Robotics (Austin, TX) in Jan 2023

      Interview

      The interview process was multiple rounds that included multiple virtual interviews focused on professional background and behavioral questions, a take home assessment, a whiteboard session virtual interview, and a final step in office orientation and personal evaluation that took a full day by itself. The entire process took many weeks and dozens of hours of preparation time (mainly for the practical portions). They expressed enthusiasm and positive feedback all the way through until after the final step. Then, after all that, they ghosted me for a bit. When I was finally able to garner a response, they said they put filling the position on hold indefinitely. They said they would offer me a stepped down role which paid about $20k less and required more travel. I think they figured I wouldn't accept it because I was overqualified and it was for less pay. I decided to accept that position. I think that caught them by suprise and then they revoked that offer the following day. Bottom line, this company did not run a very honest or professional hiring process. They wasted a lot of time and resources before deciding they were no longer hiring for the original position. They should have had the professional courtesy to politely send a rejection rather than try to transfer the decision to me with another offer they had no intention of following through on. All in all, the experience was terrible and was a direct reflection of how it is run, so I am glad I avoided becoming involved with this company.

      Interview questions [5]

      Question 1

      Whiteboard session: "Draw out what your first 30/60/90 days at Diligent Robotics looks like." 1) You need to put a process in place for hiring, training, observing, measuring, and retention for your remote team 2) You need to put a process in place for meeting the staff you currently have (while focusing heavily on retention) 3) You need to fine-tune the current process for all robot-related parts and tools. This should include shipping, communication, inventory, protocols, etc. 4) What individual and team KPIs are the most important in the first 6 months?
      1 Answer

      Question 2

      Which KPIs do you think would be important to the success of this position and the operations team in the field (hospital sites) and why?
      Answer question

      Question 3

      You have robots in two nearby hospitals. You must ensure that a Diligent employee or Diligent contractor is scheduled at the hospital 24/7/365. How would you create a shift schedule to provide coverage? Be as in-depth as you would like. Number of staff members needed, shift times, locations, hours/week, PTO, etc. How would you build this coverage model out?
      Answer question

      Question 4

      You receive a call from an employee that they have tested positive for COVID and they will not be able to come to work for the required 5 days. They also have no available PTO due to an upcoming scheduled vacation. How do you handle this situation?
      Answer question

      Question 5

      You receive a call from an employee stating that their Diligent co-worker told her she was harassed by a hospital security guard. She does not know if the employee wants to report the situation but knows they will cross paths in the hospital again. How do you handle this situation?
      Answer question