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      Drift

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      Drift interviewsDrift Manager, Customer Success interviewsDrift interview


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      Manager, Customer Success Interview

      30 Mar 2022
      Anonymous employee
      Accepted offer
      Positive experience

      Other Manager, Customer Success interview reviews for Drift

      Customer Success Manager Interview

      27 Oct 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Drift in Mar 2022

      Interview

      HR/phone interview, Zoom interviews with peer management, presentation. While it was several sessions, the company was very respectful and made sure the times were convenient and progressed the timeline quickly. Feedback was given after each interview.

      Interview questions [1]

      Question 1

      Why do you want to work here? Tell me about your leadership philosophy.
      Answer question

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Drift in Oct 2021

      Interview

      The recruiter was very friendly, supportive, and organized. I really enjoyed some of my interviews but others were lackluster at best. I made it to the final stretch and despite trying to engage a pretend client audience of two, I was met with a very tepid response and later told I was the one who didn't engage. Honestly, it was a lot of effort with very little reception, which felt insulting. Also, they put a complete stranger in who I had never even interviewed with. I enjoyed the experience but I also felt that I should have been spared the presentation process and given feedback sooner, as I felt the last two interviews did not resonate well. I recommend that they take things step by step instead of trying to book everything at once when there might not even be a chance for the candidate. If you're into persona-based interviews and painstaking detail with your answers, you will do well.

      Interview questions [1]

      Question 1

      You'll get "a lot of tell me about a challenging client" type of questions so be prepared to give a situation with lots of minute details.
      1 Answer
      2

      Customer Success Manager Interview

      4 Feb 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Drift in Jan 2021

      Interview

      Very strange process in my case. Bounced between two recruiters for jobs I was a fit for. I was pushed into a CSM interview and the recruiter stated they would follow up within a day on feedback & clarification on potential new job pre-reqs. Never bothered to email me back to this day, even when I followed up 2x. Just received a standard rejection email. I recognize the team is busy at Drift, it felt quite unprofessional & frankly I'm not impressed with these interactions.

      Interview questions [1]

      Question 1

      What type of partner relationship experiences did I have under my belt. How much ARR did I manage in previous roles Did I have several years of MarTech experience
      Answer question
      4