Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Duke Energy

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Duke Energy reviews | Duke Energy jobs | Duke Energy salaries | Duke Energy benefits | Duke Energy conversations
      Duke Energy interviewsDuke Energy Customer Service Representative interviewsDuke Energy interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Indeed, Inc.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      10 May 2018
      Anonymous interview candidate
      Charlotte, NC
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Duke Energy (Charlotte, NC) in May 2018

      Interview

      Contrary to the last poster, I had a very positive experience when I interviewed at the Charlotte, NC office last week. Upon completion of a two part online assessment, I was called for a phone screening type of interview about two weeks later. I was then scheduled for an interview two days after the phone screening, but had to reschedule by a few days due to a death in my family. The talent acquisition manager was very understanding and accommodating. I then had a fave to fave interview with two managers who were both polite, professional, and knowledgeable. I found the building to be very comfortable and could tell safety and customer service were first and foremost. Everyone that I seen was dressed either business casual or casual, but the casual dress was definitely workplace appropriate and I believe it’s essential for employees who are sitting all day to be able to be comfortable. I haven’t received at offer yet and was told that it would be a couple weeks before I hear from them, although I am hoping to receive an offer soon!

      Interview questions [1]

      Question 1

      Basic situational questions. If you have any experience in customer service you should do fine.
      Answer question

      Other Customer Service Representative interview reviews for Duke Energy

      Agente De Atendimento Interview

      15 July 2025
      Anonymous interview candidate
      Ceres
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at Duke Energy (Ceres) in Apr 2025

      Interview

      Foi uma entrevista muito boa e bem técnica com os candidato, sempre colocando situações de como a pessoa iria agir em cada momento. Foi uma entrevista bem tranquila e pediram também para eu ficar calma e me sentisse em casa

      Interview questions [1]

      Question 1

      Qual o seu ponto Forte? Quais as suas dificuldade, quais as suas habilidades
      Answer question

      Customer Service Representative (CSR) Interview

      15 Nov 2023
      Anonymous employee
      Greensboro, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Duke Energy (Greensboro, NC)

      Interview

      assessment was easy. Asked pretty simple questions. I'm sure my 12 year old niece could have passed it. The let you know if you pass the assessment within minutes after taking it

      Interview questions [1]

      Question 1

      You are put in contact with a customer, Sheela, who is quite upset. After reviewing Sheela's notes within your computer system, you see that in the last two weeks she has spoken with numerous representatives regarding the same issue. It is obvious after reviewing the notes, that there is nothing you can do for the customer at this point related to her issue.
      Answer question

      Customer Service Representative Interview

      17 Oct 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Duke Energy

      Interview

      Easy process, great interviewers they provide you with the expectations. I would recommend you utilize the STAR method as you will be hired based on your responses utilizing this method.

      Interview questions [1]

      Question 1

      What can you bring to Duke energy ?
      Answer question