I personally went to HR and filled out the application after they had their big job fair as I could not make the job fair. A few days later I received a call from one of the ladies in the HR department offering me an interview which I accepted. Upon meeting with her she asked me a series of questions about how I felt with telephones, computers and within an office style setting. She asked about my previous jobs and how I gained my knowledge of computers. After that it was a few days before I heard back letting me know that I was hired but then I went through the hiring process. However now the interview process for the call center is different, all job hopefuls are interviewed by a supervisor from the call center and now they must also take and pass a typing test.